COVID-19 Advisory

COVID-19 Update:

There is currently a global shortage for headsets, audio and video conferencing equipment and our immediate priority is supplying emergency services, frontline & medical support, government organisations and our existing customers. Despite increased efforts by our suppliers, manufacturers and logistics partners to fulfill demand, we are experiencing situations where it is getting harder to do so. We thank you for your patience and understanding as we weather this storm together.
 
Inventory & Stock Levels
It is increasingly difficult for us to provide a real-time, accurate and reliable on stock levels. As per the Ministry of Health Singapore latest guidelines to minimize the spread of COVID-19, the majority of our staff are working remotely. A limited and restricted number are working with our logistics partners and suppliers in warehouse facilities to process and fulfill your orders.  
 
Credit Card Pre-Authorization
When you place an order online with your credit card, a pre-authorization will be made against your card. No funds will be taken from your card. Should an item be out of stock, we will contact you directly to advise on the estimated date of arrival. Should you choose not to wait, we will cancel the pre-authorization and no charges will be levied against your card.

Shipping & Delivery Costs (Singapore Orders)

For items that are in-stock, we aim to process, fulfill and deliver you order within 2-4 working days. Orders are processed Mondays to Fridays 9am to 4pm. Orders placed outside of these times (including those on weekends and public holidays) will be processed the following working day.

Ninjavan

Get reliable and secure delivery service to any Singapore address from one of our delivery partners. Includes tracking number, email and SMS notifications plus re-delivery service. Deliveries typically made in 2 to 5 working days.

Small Packages (<4kg) - S$10
Medium Packages (4-10kg) - S$15
Large Packages (>10kg) - S$25

Grab Express
GrabExpress uses motorbikes and cars for instant door-to-door delivery service. The service is currently available for pick-up and destination islandwide.

Grab Express - Bike (Small Packages <5kg) - S$18
Grab Express - Car (Large Packages <20kg) - S$45

Shipping & Delivery Costs (International Orders)

We've partnered with Fedex and UPS to offer our customers a 40% discount off standard shipping rates. For an estimated cost, please add the items to cart > view cart > shipping > add info > enter your country, state, city, and postal code. Please note that you will need to have entered the zip code, city, and country correctly in order to generate an estimated cost. The shipping rates you see at checkout are inclusive of the 40% discount.

FedEx International Priority
FedEx International Priority service is Fedex's most popular shipping service, with time-definite delivery around the world. Delivery to more than 220 countries and territories in typically in 2 to 3 working days.

FedEx International Economy
With FedEx International Economy service, you can save on your less time-sensitive shipments without sacrificing reliability. Delivery to more than 220 countries and territories typically in 4 to 6 working days.

UPS Worldwide Saver
UPS Worldwide Saver is ideal for when you want your package there fast but want to save money. In-house customs clearance provided and up to three delivery attempts made. Delivery to more than 220 countries and territories in typically in 3 working days within Asia, and from Asia to major business centers in Europe and North and South America.

FedEx Worldwide Expedited 
UPS Worldwide Expedited is a fast and reliable service for important shipments that do not require express delivery. It features convenient door-to-door service with in-house customs clearance.Delivery to more than 220 countries and territories in typically in 3 working days within Asia, and from Asia to major business centers in Europe and North and South America.