EXCHANGE POLICY & PROCESS
Can I change my order after I have made payment?
If your order has not yet been processed, we may still be able to assist you to exchange to an item of equal or greater value. Please contact us as soon as possible with your order number, phone and email so that we can assist you.
Can I change my order after I have received it?
If the unit is faulty and within the warranty period, you can return the item back to us by visiting the appointed service centre for an assessment. The technicians at the appointed service centre will then make an independent assessment. Repairs will be made or a replacement will be provided to you. All items will be inspected on return, so please make sure it’s packed up properly along with the original packaging, accessories, and manuals.
If the unit is not able to be repaired or replaced or out of stock, the following options will then be made available to you:
(i) an exchange to a similar product; or
(i) an exchange to another product of equal or lesser value; or
(ii) store credit
Items on "pre-order", "backorder", "demo", "refurbished", "sale" or "clearance" are not eligible for exchange but will still be covered under warranty.
Under what other conditions, will I not be entitled to a return or exchange?
Customers will not be entitled to a return or exchange if:
(i) they had damaged the item; or
(ii) they had misused it and caused the fault; or
(iii) they had damaged it while trying to modify or repair it themselves or through a third party; or
(iv) the customer had known about the fault before they bought the goods; or
(v) they had simply changed their mind and no longer wanted the item.
(vi) purchase made incorrectly
We strongly advise you seek assistance from one of our specialists before purchasing any product online, as we do not provide refunds for purchases made incorrectly. For any faulty product, we offer an exchange or store credit based upon the original purchase price.