How To Order

COVID-19 Update:

There is currently a global shortage for headsets, audio and video conferencing equipment and our immediate priority is supplying emergency services, frontline & medical support, government organisations and our existing customers. Despite increased efforts by our suppliers, manufacturers and logistics partners to fulfill demand, we are experiencing situations where it is getting harder to do so. We thank you for your patience and understanding as we weather this storm together.  

Individuals, Small Businesses and Private Corporations:

For orders below S$10,000 in value, we recommend that you place your order online using a credit card to secure your order. Please navigate to the item, select your quantity, add to cart, and follow the instructions to checkout. Please exercise fair and responsible procurement. Lionware Asia Pacific reserves the right to deny, reject, amend or delay any orders, in part or in its entirety to fulfill the needs of organisations in higher priority of such equipment.
 
Stock Levels: It is increasingly difficult for us to provide a real-time, accurate and reliable on stock levels. As per the Ministry of Health Singapore latest guidelines to minimize the spread of COVID-19, effective 6th April 2020, the majority of our staff are working remotely. A limited and restricted number are working with our logistics partners and suppliers in warehouse facilities to process and fulfill your orders.  
 
Credit Card Pre-Authorization: When you place an order online with your credit card, a pre-authorization will be made against your card. No funds will be taken from your card. Should an item be out of stock, we will contact you directly to advise on the estimated date of arrival. Should you choose not to wait, we will cancel the pre-authorization and no charges will be made against your card.

Shipping & Delivery: For items that are in-stock, we aim to process, fulfill and deliver you order within 2-4 working days. We have temporarily suspended all international orders at this point in time due to limited air freight capacity by our delivery partners and insufficient stock to meet local demands. We sincerely apologize for any inconvenience caused. 

Medical & Government Organisations:

Please click here to submit your enquiry. We aim to respond to your request within 1 working day. Our parent company registered with Vendors@Gov and we currently support e-billing and e-invoicing. We will need to receive your purchase order, a signed quotation or pro-forma invoice before we can reserve the stock for your organisation. Should you require us to provide an official quotation/pro-forma invoice, please provide the following details.
 
Organisation Name:
Department / Business Unit:
Delivery Address:
Contact Person:
Contact Number: (mobile preferred)

Need Help? Contact Us

If you have any questions, please do not hesitate to contact us.