Warranty Period By Brand
|Poly (formerly Plantronics & Polycom)||1 Year. Upgrade to 3 Year Premier & Advantage warranty plans are available for an additional cost|
|EPOS | Sennheiser||2 Years|
Warranty for Headsets, Speakerphones, Video Conferencing Cameras, Conference Phones and IP Phones
During the warranty period, the brand's appointed authorized service center will at its sole discretion:
(a) repair the product using new or refurbished parts
(b) replace the product with a new or refurbished product.
Warranty on replaced or repaired products is six (6) months, OR the rest of the original warranty period, whichever is longest.
Warranty for Consumables and Accessories
Consumable components and accessories (including, but not limited to: ear cushions, foam cushions, ear tips, ear hooks, foam products, silicone products, leather products, leatherette products, lithium ion batteries, headbands, neckbands, travel and protective cases, etc.) subject to normal wear and tear are exempt from warranty.
How to Obtain Warranty Service
You may contact your LIONWARE account manager to obtain warranty service. The product must be returned in its original packaging (incl. all accessories), or in packaging affording an equal degree of protection. During the Warranty Period, except where prohibited by applicable law, the end-user will bear the cost of shipping the product to LIONWARE / manufacturer/ brand / authorized service center or such other place as LIONWARE may direct. If the product is covered by the warranty, the manufacturer/brand will bear the cost of return shipping after service has been completed. Return shipping will be charged to the end-user for products not covered by the warranty. Damage occurred during shipment is deemed the responsibility of the carrier, and any claim should be made directly to said carrier.
The following information must be presented to obtain warranty service:
(1) The defective product, and
(2) The end-user’s name, company name, address, email address and telephone number, and
(3) A description of the problem, and
(4) Proof of purchase from LIONWARE which clearly indicates the order number, name and address, date of purchase, product type and model number.